Important: Please read these Terms and Conditions carefully before engaging Your Digital Promoter's services. By using our website or entering into a service agreement with us, you agree to be bound by these terms. If you disagree with any part of these terms, please do not proceed with our services.
These Terms and Conditions ("Terms," "Agreement") constitute a legally binding agreement between you ("Client," "you," or "your") and Your Digital Promoter ("YDP," "we," "us," or "our"), a digital marketing agency operating in India.
By accessing or using our Website at www.yourdigitalpromoter.com, by submitting an enquiry or contact form, by booking a free strategy consultation, or by signing any service agreement or proposal issued by Your Digital Promoter, you acknowledge that you have read, fully understood, and unconditionally agree to be bound by these Terms and Conditions, along with our Privacy Policy (incorporated herein by reference).
These Terms apply to all visitors, enquirers, and clients of Your Digital Promoter, regardless of whether a formal written contract has been executed. The act of engaging our services — verbally, electronically, or in writing — constitutes acceptance of these Terms.
If you are entering into this agreement on behalf of a business, company, or other legal entity, you represent that you have the authority to bind that entity to these Terms. In such cases, "you" and "your" shall refer to that entity.
These Terms were last updated in June 2025 and supersede all previous versions. We reserve the right to update these Terms, with notice as described in Section 12.
Your Digital Promoter provides professional digital marketing and technology services to businesses across India and internationally. Our core service offerings include, but are not limited to:
The specific scope, deliverables, timelines, and pricing for your engagement will be detailed in a separate Service Proposal or Statement of Work (SOW) provided to you prior to project commencement. In the event of any conflict between these Terms and a signed SOW, the SOW shall prevail.
A successful marketing partnership requires active cooperation from your side. To enable Your Digital Promoter to deliver optimal results, you agree to the following responsibilities:
You agree to provide complete, accurate, and truthful information about your business, products, services, target audience, and marketing objectives. Providing false, misleading, or incomplete information that adversely impacts campaign performance will not constitute grounds for refund or service dispute on our part.
You warrant and represent that your business operates legally in India and all jurisdictions where you conduct business. You warrant that your products, services, and marketing claims comply with all applicable Indian laws, regulations, and advertising guidelines — including but not limited to the Consumer Protection Act, ASCI guidelines, SEBI regulations (if applicable), and the Advertising Standards guidelines of the relevant advertising platforms.
YDP reserves the right to terminate services immediately and without refund if we discover that your business or marketing practices violate any law, platform policy, or ethical standard.
Your Digital Promoter primarily operates on a monthly retainer model, where a fixed management fee is charged each month for ongoing services. One-time project fees (e.g., website development, single landing page) are charged on a milestone basis as detailed in the specific project proposal.
| Service Type | Payment Timing | Payment Method |
|---|---|---|
| Monthly Retainer | Due on or before the 1st of each service month (advance) | Bank Transfer / UPI / Cheque |
| One-Time Projects | 50% advance, 50% upon delivery | Bank Transfer / UPI |
| Ad Spend (Media) | As per platform billing cycle (direct to platform) | As per platform |
| Additional Services | As agreed, typically with monthly invoice | Bank Transfer / UPI |
All fees quoted by Your Digital Promoter are exclusive of Goods & Services Tax (GST). GST at the applicable rate of 18% will be added to all invoices as mandated by Indian tax law. A valid GST invoice will be issued for all payments. Clients with a valid GSTIN may provide it to us for input tax credit (ITC) claiming purposes.
Invoices unpaid beyond their due date will attract a late payment fee of 1.5% per month (18% per annum) on the outstanding amount, calculated from the due date until the date of actual payment. Your Digital Promoter reserves the right to suspend all services — including pausing live ad campaigns — without prior notice if payment remains outstanding for more than 7 calendar days beyond the due date. Service suspension due to non-payment does not constitute a breach by YDP and does not entitle the client to any refund or credit.
Services Rendered Are Non-Refundable. Given the nature of digital marketing services — which involve time, strategy, creative work, platform setup, and ongoing management — all fees paid for services already rendered are non-refundable under any circumstances. This applies to monthly retainer fees, project milestone payments, and any consulting fees paid.
Exceptions may be considered on a case-by-case basis only where: (a) Your Digital Promoter has materially failed to deliver the agreed scope of work through no fault of the client; and (b) such failure is documented and presented in writing within 7 days of the alleged failure. Any refund consideration will be at the sole discretion of YDP's management and will not exceed the fee paid for the specific period in question.
Ad spend paid directly to advertising platforms (Meta, Google, etc.) is subject exclusively to those platforms' own refund policies and is entirely outside YDP's control or liability.
Our Commitment: We commit 100% of our expertise, experience, and effort to achieving the best possible results for every client. However, we cannot guarantee specific ROAS, revenue, or lead numbers — and any agency that does is misleading you.
Your Digital Promoter does not guarantee specific advertising results, including but not limited to: a guaranteed ROAS (Return on Ad Spend), a guaranteed number of leads or conversions, guaranteed cost-per-lead (CPL) or cost-per-acquisition (CPA), or guaranteed website traffic volumes or keyword rankings within a fixed timeframe.
Digital advertising performance is influenced by numerous variables that are beyond our direct control, including:
While we cannot guarantee specific numbers, we commit to: (a) applying certified expertise and proven methodologies; (b) continuous monitoring and optimization; (c) transparent reporting with complete data; (d) proactive communication about performance trends and recommended adjustments; and (e) benchmarking your campaigns against industry standards and improving month-over-month.
You retain full ownership of all brand assets, trademarks, logos, product images, videos, and other proprietary materials you provide to Your Digital Promoter for use in your campaigns. You grant YDP a limited, non-exclusive, royalty-free licence to use these materials solely for the purpose of delivering agreed services during the engagement period.
Upon full and final payment of all outstanding fees, all ad creatives, copy, landing page designs, and other deliverables specifically created for your campaigns become your property. YDP retains no ongoing rights to these materials after contract termination and final payment, except as stated in Section 6.3.
Your Digital Promoter reserves the right to use anonymized or attributed performance data, campaign metrics, and creative examples from your engagement as portfolio references and case study content — for the purpose of showcasing our work to prospective clients on our Website, social media, or marketing materials. This may include displaying aggregate performance statistics (e.g., "Helped a D2C brand achieve 5× ROAS") or showing ad creatives with your explicit written permission.
If you prefer your campaign data to remain entirely confidential and not be referenced in any form, please notify us in writing at the time of onboarding. We will honour reasonable confidentiality requests.
All frameworks, processes, templates, strategic methodologies, and internal tools developed by Your Digital Promoter remain the exclusive intellectual property of YDP, regardless of whether they were used in your specific engagement. Nothing in this agreement transfers ownership of YDP's proprietary systems to the client.
Both parties ("you" and "YDP") agree to treat each other's confidential information with the highest level of discretion and to protect it using reasonable security measures.
"Confidential Information" means any non-public business information disclosed by either party in connection with the engagement, including but not limited to: business strategies, financial data, customer lists, ad spend figures, ROAS data, campaign performance metrics, trade secrets, technical information, pricing, and any information designated as confidential.
Each party agrees to:
Confidentiality obligations survive the termination of this agreement for a period of 2 years. Confidentiality obligations do not apply to information that: (a) is or becomes publicly known through no breach of this agreement; (b) is received from a third party without confidentiality restrictions; (c) was independently developed; or (d) is required to be disclosed by law or court order (with reasonable prior notice to the other party).
For the purpose of delivering our services, you will grant Your Digital Promoter access to your advertising accounts, analytics platforms, and website backend as required. The following terms govern this access:
Either party may terminate an ongoing service engagement by providing 30 days' written notice to the other party via email to the designated contact address. Notice must clearly state the intended termination date and reason.
During the 30-day notice period, all services continue as normal. Monthly retainer fees for any partial month within the notice period will be charged on a pro-rata basis (daily rate = monthly fee ÷ 30). All invoices issued during the notice period remain payable by their respective due dates.
Upon termination and receipt of final payment, Your Digital Promoter will:
Handover will be completed within 14 business days of the effective termination date, subject to receipt of all outstanding payments.
Your Digital Promoter reserves the right to terminate services immediately and without prior notice — and without any refund obligation — in the following circumstances:
To the maximum extent permitted by applicable Indian law, Your Digital Promoter's total aggregate liability to you for any and all claims arising out of or related to this agreement — whether in contract, tort, negligence, or otherwise — shall be limited to the total management fees actually paid by you to YDP in the 3 calendar months immediately preceding the event giving rise to the claim.
Under no circumstances shall Your Digital Promoter be liable for:
Some jurisdictions do not allow the exclusion of certain warranties or limitation of liability for certain types of damages. In such cases, our liability will be limited to the fullest extent permitted by applicable law.
These Terms and Conditions and any disputes arising out of or in connection with them shall be governed by and construed in accordance with the laws of India, without regard to its conflict of law principles.
In the event of any dispute, controversy, or claim arising out of or relating to these Terms or our services, the parties agree to attempt resolution through the following staged process:
For any legal proceedings that may arise, the courts of competent jurisdiction in India shall have exclusive jurisdiction. By agreeing to these Terms, you consent to personal jurisdiction in Indian courts for any claims that cannot be resolved through the dispute resolution process outlined above.
Your Digital Promoter reserves the right to modify, update, or amend these Terms and Conditions at any time. We will notify existing clients and website users of any material changes through the following methods:
Your continued use of our Website or services after the effective date of updated Terms constitutes your acceptance of those changes. If you do not agree with the revised Terms, you should cease using our services and provide written notice of termination per Section 9.
For active client engagements under a signed contract, material changes to these Terms that affect your rights will not apply to your existing contract without your written consent, unless mandated by a change in applicable law.
For any questions, concerns, or clarifications regarding these Terms and Conditions, or to exercise any rights under this agreement, please contact us:
We aim to acknowledge all legal enquiries within 48 business hours and respond substantively within 7 business days.